Status: We currently have a 3-5 day email turnaround time on urgent emails related to existing orders, and 10-14 day turnaround time on other emails.
For issues regarding warranty and returns, please email firstname.lastname@example.org. For all other questions, please email email@example.com.
CUSTOMER SERVICE OPERATIONS
As a newly established company our Illinois-based Customer Service team consist of 3 reps, and our 3-person Sales team is also pitching in to assist with email responses. The team is ramping up quickly through training and our goal is to get back to 24-hour turnaround times on emails ASAP.