CUSTOMER SERVICE

Status: We currently have a 3-5 day email turnaround time on urgent emails related to existing orders, and 10-14 day turnaround time on other emails. 

For issues regarding warranty and returns, please email  returns@bigginsiron.com.  For all other questions, please email  sales@bigginsiron.com.   


CUSTOMER SERVICE OPERATIONS

As a newly established company our Illinois-based Customer Service team consist of 3 reps, and our 3-person Sales team is also pitching in to assist with email responses. The team is ramping up quickly through training and our goal is to get back to 24-hour turnaround times on emails ASAP.

BIGGINS IRON

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