SHIPPING CHARGES ON HEAVIER SETS MAY CHANGE FROM CART COST. - YOU WILL BE NOTIFIED BASED ON YOUR LOCATION.
How We Do It
We process and ship orders Monday-Friday, weather permitting. Orders Ship out within 2-3 business days.
If you have questions about when you order will ship, please email our customer service team at email@example.com.
Ground Shipping: Most of our items are shipped through common ground carriers (UPS, FEDEX), we may also use USPS Priority Mail for smaller items. Items shipped via ground shipping normally are delivered in about 3-5 business days or less but in rare cases delivery can take up to 10 days. PO boxes will not be able to receive shipments.
Freight Shipping: Large items (over 150LBS) are shipped by freight lines and are normally delivered in about 1 week (most are delivered in less than 1 week, but in rare cases delivery can take up to 10 days). Due to the handling required, these shipments can take additional processing time. For these deliveries you will need to be present to receive the shipment, and the driver is only obligated to deliver curbside. Please make sure to inspect the shipment immediately so that any damage or missing pieces can be marked down on the delivery receipt with the driver. Failure to do this will eliminate our ability to file a claim with the carrier. We will email you the shipping/tracking info so you can track your shipment. Signature is Required on all Freight deliveries. The freight carrier will contact you to schedule a delivery appointment.
Orders shipped to Alaska & Hawaii: Due to difficulty in logistics we currently only ship orders within the lower 48 states.
How long will it take until I receive my order? Following our initial production phase mentioned above, orders will be processed within 1-2 business days. The size of your order will determine the shipping method, however a tracking number will be emailed to you to ensure complete visibility of the shipping time!
What if I need my order sooner? At this time, we do not offer expedited shipping options. However, as a newly established company we are continually looking at improving our shipping methods.
Can I pick-up my order? Yes, Biggins Iron is more than willing to coordinate customer pick up from our location in Hamilton, IL. Customers can email firstname.lastname@example.org and receive our customer pick-up code to avoid shipping charges during checkout. If your order has already been submitted and you wish to pick-up from our location we will refund 100% of the shipping charges.